Chapter 1 A New Car Lemon Story

This story is you, and thousands of other Americans like you. When you read it, we are sure you will say, "oh, yeah! I've been there!"

Jim and Sandy Jones were a typical family of four. They both worked: He as a plumber and she sold real estate.

Do you know the definition of "new" vehicle? It may not be what you think.

They decided to buy a SUV
They wanted to buy new rather than used. With a new car they could avoid the worry associated with a used vehicle. They selected the make and model and negotiated the purchase price. This was their first new vehicle!

They drove away from the dealership proud, excited and confident.
Mr. and Mrs. Jones headed for home. They were living the American dream. As they approached the first red light, the vehicle's Check Engine light came on and their brand-new SUV stalled.

If you want to understand what this scary warning means, read Chapter 5, the section called "Automobile Complexity in the Computer Age".

• The experience of Jim and Sandy is a lot like yours.
• You need to know, why didn't the defects get fixed?
• What has time got to do with it? Why do you need to know when?
• The more you know about the lemon law the more successful you'll be applying it.
• Do you know if your vehicle qualifies for the lemon law? You are going to want to know as much about this as possible if you think you have a lemon.

You should also read Chapter 8, "How Can I tell if my Car is a Lemon?"

• Was all the deception and delay accidental?

In the end, Jim and Sandy did not give up. They found the solution. They found a Lemon Law attorney. They also discovered that California Lemon Law, like lemon laws all over the country is a powerful consumer tool when the manufacturer would not, or could not fix their new car.

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Next: Chapter 2 - A Motor Home Lemon Story