Chapter 5 The Need for Lemon Law

Why is the lemon Law necessary?

Every state in the union has some kind of lemon law to protect its citizens from living with defective vehicles and goods. Unfortunately manufacturers and dealerships cannot be depended on to do the right thing.

Whenever there's a mystery that makes you worry and feel helpless, get information. There's information in this chapter and the whole book answer your questions.

In a perfect world, manufacturers would take responsibility for any bad car they made. Why don't they do that?

Here's the ideal. When manufacturers produce lemon vehicles that they cannot repair, reason suggests that they should acknowledge the defect, replace the vehicle, and get on with their business, taking pains to correct the defect in later models.

The Real World – Find Out Why Quality Matters

Manufacturers make defective cars and trucks and won't take responsibility when they make a bad one. In America we salute quantity and pay lip service to quality. When manufacturers want to brag, they cite numbers of units produced. People involved in high production get bonuses, gold-plated plaques, and vacations in Las Vegas. Learn more about quality issues here.

In Chapter 5 there a clear explanations why there are so many lemon cars and trucks on the road. Here are some of the topics:

• Quality vs. quantity: Why does the drive for quantity forces quality to take a back seat?
• The quarterly business report drive production and quality is left behind.
• Management ethics and greed: Why is this a recipe for quality disaster?
• Top executives set standards of corporations.
• Volume of defective goods. Do you have any idea how many defective vehicles are made every year?
• How did too much complexity turn Mercedes from the quality standard to lower than average quality?

How many people just give up? If you are here, if you read the book, you aren't one of those who just gave up.

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Next: Chapter 6 - Manufacturer - Dealer Relationship