Chapter 7 The Gauntlet

Who do you think said, “If you can't fix their car, fix their head!”

If anyone at the dealership tells you they have never seen that repeating problem you’re having with the transmission, don’t you believe it. If you want to know what’s really going on read this chapter.

Find out why you are getting the endless run around; what we call the gauntlet.

Dealer tricks: Do you know why they do and tell you things like:
• We can’t take your car now. [Then you have to wait for weeks to get it repaired]
• Repair order alteration
• Slicing & Dicing the defect
• That’s the way it was designed to operate
• It’s your fault
• Just bring it back again, we’ll fix it
• The “Little lady” syndrome
• No problem found
• Dealer doesn’t return your calls
• No repair order written
• Dealer is intentionally rude
• Dealer offers to “get you out of” your bad car

Find out the one basic reason for all the dirty tricks played on the consumer by the dealership.

Manufacturer tricks: It isn’t just the dealership behaving badly, but the tricks are done for the same reason. Find out why.
• Here are just a few tricks that manufacturers play on consumers:
• The “Glad hand” [when help is really no help at all]
• We want to reward you for your patience
• Just sign this release
• Don’t get help [if you go to an attorney we won’t be able to help you]
• When the recommend arbitration

Read this chapter and see if any of the tricks described have happened to you.

This is an important chapter in Lemon Law The Standard Reference Guide. It contains important information we here at Norman Taylor & Associates have learned over the course of 21 years helping clients over 6,000 clients like you with their lemon cars and trucks.

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Previous: Chapter 6 - Manufacturer-Dealer Relationship

Next: Chapter 8 - How Can I Tell if My Vehicle is a Lemon?